Frequently asked questions

TapReview is a reputation management platform that helps businesses collect more Google reviews using premium NFC cards. Customers simply tap the card with their phone to be redirected to your Google Review page.

The NFC card contains a small chip that communicates with NFC-enabled smartphones. When a customer taps the card with their phone, it triggers a URL redirect to your Google Review page. No app downloads or QR scanning required.

Yes! The NFC card works with virtually all modern smartphones, including iPhones (iPhone 7 and later) and Android devices. No app installation required.

NFC cards are much more convenient than QR codes. Customers don't need to open their camera app, frame the QR code, and wait for it to scan. They just tap the card. The conversion rate is significantly higher.

Simply submit an enquiry on our website. Our team will contact you, create your account, configure your NFC card, and ship it to you. No online checkout needed.

Typically 1-2 business days from your enquiry to having your account and card configured. Physical card delivery takes an additional 3-5 business days.

Your business name, contact details, Google Business profile URL, and where you plan to place the card. We handle the rest.

Absolutely! You can have multiple NFC cards for different locations, counters, or tables. Each card is tracked individually in your dashboard.

A$35/month for the Business Plan. This includes your NFC card, dashboard access, analytics, monthly reports, and support. No hidden fees.

No. There is no setup fee. Your monthly subscription covers everything.

No. Whether your card gets 10 taps or 10,000 taps, you pay the same flat monthly fee.

No long-term contracts. It's a month-to-month subscription. Cancel anytime by contacting us. A A$25 cancellation fee applies.

Simply contact us by email or phone. We'll arrange to come to your business and collect the NFC card. A A$25 cancellation fee applies. Your service remains active until we collect the card.

When you cancel, we come to your premises to collect the NFC card. A A$25 cancellation fee applies. Once collected, your redirect is deactivated and the card is reassigned. No need to peel it off or post it back — we handle everything.

Billing is managed manually by our team. You'll receive an invoice each month. We can arrange direct debit or bank transfer.

You get real-time tap tracking, device breakdown, browser analytics, peak time insights, returning visitor data, Google Review click tracking, conversion rates, and monthly comparison reports.

Yes! The dashboard is fully responsive and works on any device with a web browser. Log in from your phone, tablet, or computer.

Monthly reports are available in PDF, CSV, and Excel formats. They can be emailed to you automatically or downloaded from your dashboard.

Yes, if you have multiple cards, each one is tracked individually. You can compare performance across all your cards.

Free replacements are provided if the NFC card stops working during normal use. This does not cover accidental damage, misuse, intentional damage, loss, theft, or normal cosmetic wear. Contact us through the support system and we'll arrange a replacement if your card qualifies.

Yes, you can request a redirect URL change through the support system. We'll update it for you quickly.

Absolutely. We take data security seriously. Your data is stored securely and never shared with third parties.

Yes! We support businesses with multiple locations. Each location can have its own NFC cards and analytics.