Frequently asked questions

TapReview provides NFC cards that help businesses collect more Google reviews. Customers simply tap the card with their phone to open your Google Review page directly.

The NFC card contains a small chip that communicates with NFC-enabled smartphones. When a customer taps the card with their phone, it opens your Google Review page. No app downloads or QR scanning required.

It works with iPhone 7 and later, and virtually all modern Android phones with NFC support. This covers the vast majority of smartphones in use in Australia today.

The vast majority of modern smartphones support NFC. For the rare phone that doesn't, your Google Review URL is also available to share directly with customers.

NFC is simpler for the customer. With a QR code, they need to open their camera app, frame the code, and wait for it to scan. With NFC, they just tap the card — no camera, no framing, no waiting. The result is a noticeably higher conversion rate.

Submit an enquiry on our website with your business details. Our team will contact you within 24 hours, create your account, configure your NFC card, and ship it to you. There's no online checkout — we handle everything.

Account and card configuration typically takes 1–2 business days from your enquiry. Physical card delivery takes an additional 3–5 business days.

Your business name, contact details, and your Google Business Profile URL. We handle the technical setup from there.

Yes. You can have multiple NFC cards for different locations, counters, or tables. Each card is tracked individually in your dashboard.

A$35/month (incl. GST). This includes your NFC card, dashboard access, reports, and support. No hidden fees.

No. There is no setup fee. Your monthly subscription covers everything.

No. Whether your card gets 10 taps or 10,000 taps, you pay the same flat monthly fee.

No long-term contracts. It's a month-to-month subscription. Cancel anytime by contacting us.

Contact us by email or phone. Your card redirect is deactivated immediately. A A$25 cancellation fee applies to cover card recovery. We'll arrange to collect the card from your premises within 5 business days. Billing stops at the end of the current billing cycle.

Your card redirect is deactivated immediately so no further taps will go through. We'll arrange to collect the physical card from your premises within 5 business days. A A$25 cancellation fee applies.

Billing is managed by our team. You'll receive an invoice each month. We can arrange direct debit or bank transfer.

Your dashboard shows your tap counts (today, weekly, monthly, and lifetime), your active cards, and your support tickets. You can also manage your cards and download reports.

Yes. The dashboard works in any web browser on your phone, tablet, or computer.

Monthly reports are available as CSV downloads and print-friendly views from your dashboard.

Yes. If you have multiple cards, each one is tracked individually in your analytics page. You can compare tap counts across all your cards.

Free replacements are provided if the NFC card stops working during normal use. This does not cover accidental damage, misuse, intentional damage, loss, theft, or normal cosmetic wear. Contact us through the support system and we'll arrange a replacement.

Yes. You can request a redirect URL change through the support system. We'll update it for you.

Your data is stored securely and is only accessible to you and the TapReview admin team. We do not share your data with third parties. Your business data is only used to provide the TapReview service.

Yes. Each location can have its own NFC cards, tracked individually in your dashboard. Contact us for multi-location pricing.